The Tamar Bridge and Brunel's Royal Albert Bridge

Coronavirus Latest Updates

Covid-19 Statement of Service Changes:

The Government announced on 23rd June 2020 that they are now lifting restrictions whilst still maintaining certain restrictions and enforcing advisory guidelines to help minimise the spread of Coronavirus (COVID-19).  Saltash Town Council has had to comply with the Government advice, and as you can imagine, this will have an impact across the services the Town Council provides for the community.

Below is a breakdown of how each service will be operate within the Government guidelines and Public Health England's advice as of 4th July 2020:

Fore Street Recovery Report

Find out about the reopening of Fore Street and what measures are in place for the communities safety and visitors of Saltash.

Go with the flow -
Download information on Fore Street's one way social distancing system which has been put in place to ensure the community and visitors safety.

Saltash Town Council Library Hub & Information Service:

Measures have been put in place to avoid the virus spreading and to continue to protect our staff, councillors and the community.  The library will be offering an extended limited service as of 10th August 2020 until further notice. We will be providing a staff managed online / phone click, collect, and return library service as part of Phase 1.

Download information on the extended Phase 1 staffed lobby service.

Customers can continue to use the online service.

Free with your library card are:
  • BorrowBox - online e-books, e audio books.
  • Press Reader -newspapers and magazines
  • Online reservations and renewals:
  • Renewal Hotline 0845 607 6119
  • Telephone 0300 1234 111 OR 01752 844846 Option 3

Please Note: No overdue charges will be applied and unlimited renewals are available online or by phone.

Our staff are here to assist by offering a staffed lobby service which will only be available for customers to reserve and return books between 10am and 2pm Monday, Tuesday, Thursday and Friday.

A telephone service will be available Monday, Tuesday, Thursday and Friday between 9:30am and 5pm.

We apologise for any inconvenience caused at this time and we are continuing to work in partnership with Cornwall Council to maintain a level of service for the community in a safe manner.

We kindly ask customers to follow the measures put in place to protect our staff and the community.

Alternative ways to pay for Council Services such as council tax and rent can be accessed via Cornwall Councilís website: OR telephone 0300 1234 100.  

24hr renewals 0845 607 6119

Latest News for library members with books or other materials on loan:

Library members who have books or other materials on loan should keep them at home. They can be renewed as many times as needed online or on the 24 hour telephone line 0845 6076119 (please check your contract for charges to 0845 numbers). But overdue charges will be waived during this time. Some reminders for returns and renewals may have been issued before the closures so please ignore these notifications. Please do not leave bags of books etc. outside libraries or post books through letterboxes. Thank you for keeping them safely at home for the time being.


For the Registration Services please contact: telephone 0300 1234 100 or

Download the Library Risk Assessment Phase 1


Service Delivery:

Public conveniences in Saltash are closed with the exception of Belle Vue, Longstone and the Waterfront which are to be available between 8:30am - 5pm Monday to Sunday.

We ask the public to thoroughly wash your hands at home with warm water and soap for the duration of 20 seconds in line with NHS advice and to adhere to the social distancing measures currently in place.

Saltash Town Council are undertaking a programme of works in Saltash to help maintain community infrastructure.  These areas include St Stephens Churchyard, Churchtown Cemetery, and Saltash Town Council play areas and grassed areas at Pilmere.

Saltash Town council are also refurbishing the benches in Fore Street as well as repainting the bollards and the Waterfront toilet block.

Saltash Town Council Service Delivery General Assistants will be wearing PPE and adhering to Government social distancing rules at all times. The areas of work will be cordoned off and we politely ask that members of the public respect all cordoned areas for the safety of themselves and members of Saltash Town council staff.


Play Areas

The Government has now advised that play areas are able to open from 4th July 2020. Saltash Town Council play areas are scheduled to reopen from 7th July 2020.

Prior to opening Saltash Town Council has conducted risk assessments and carried out grounds maintenance works at all sites.

If a play area remains closed beyond the 7th July 2020 children and parents must not interfere with closure measures as they are in place for your safety.

If a play area remains closed then there will be for a good reason so do not endanger yourself by breaching closure measures please wait until the playground has been officially opened and signage to that effect is in place.

When the play areas reopen use is at your own risk and you should:
  • Maintain social distancing within the playground according to the governmentís latest advice.
  • If the playground is too busy then find another playground in which to play.
  • Wash your hands before entering the playground and after you have finished.
  • Use hand sanitiser often.
Saltash Town Council thanks you in anticipation of your co-operation and assistance in this matter.

Stay Safe. 
Download Information Poster.


Saltash Town Council Allotments remain open.  The National Allotment Society are consulting with central government but as we understand the situation at the moment it is still permitted to visit your allotment plot, to take daily exercise on your own or with a member of your household.

It is vitally important that you follow all the advice about social distancing and hygiene and not gather together on site.  It is appropriate that anyone attending the allotment takes care to stay the appropriate distance from others, avoid body contact and wash your hands on a regular basis.  Any plot holder who is self isolating because a household member is ill with Coronavirus COVID-19 should not be visiting the site.

Download full guidance on Allotments (pdf).

Footpaths and Rights of Way:

Public rights of way including footpaths are open.  The public are encouraged to take exercise close to home and DEFRA has confirmed that this includes use of the footpath network.

However we ask that local residents and workers follow the social distancing guidelines and consider using alternative routes that do not pass through gardens, farmyards or schools but only where it is safe to do so.

Download the Outdoor Space Risk Assessment.


The Pontoon is in operation.  A notice is in place providing contact details if further assistance is required.


A full copy of the guidance, including the advice on funerals can be viewed here

Funeral services in cemeteries and crematoria are permitted by the Government, but should be attended by no more than 30 persons, and only where it is safe for them to do so.  There is more risk of catching the virus from somebody who is living, therefore attention should be paid to minimising the risk from living people by following the Government's guidance on social distancing and good hygiene.

The Cemetery Risk Assessment can be downloaded here

Guildhall Administration Service: 

Room hire and all events held at the Guildhall have been cancelled.  The Guildhall is closed from 24th March 2020 until further notice.   Staff are working from home and operating a reduced service.  We remain contactable via telephone, email, the website and social media.  Details as follows:

Telephone: 01752 844846



Social Media: Facebook and Twitter

The Administration Risk Assessment can be downloaded here

Guildhall Risk Assessment Phase can be downloaded here


Finance and Year End (AGAR)

As at Thursday 19th March 2020 the Finance Department is operational and measures are in place to ensure the finance of the Town Council continues to operate.

The Scheme of Delegation was reviewed to ensure minimal disruption to work and decision making of the Town Council.  The Scheme of Delegation allows the Town Council to continue to operate carrying out its day to day functions.

The Scheme of Delegation can be downloaded here

The Annual Business Continuity Plan has been updated to assist in minimising the effects of any health pandemic and major disruption to the Town Council.

The Annual Business Continuity Plan can be downloaded here

The Government have confirmed that the period for Audit will be extended by two months to the end of August 2020.  The new timetable is as follows:

Accounts and AGAR have been approved and published you can find more information here.

Public rights period to commence on or before 01.09.2020

Final audited accounts and external auditor report and certificate to be published by 30.11.2020

View our Finance Officer's report on the impact of COVID-19 to Saltash Town Council's finances here

Town Council Meetings and Committee Meetings:

The Town Council has now started to reintroduce Town Council and Committee Meetings to be held on the virtual Zoom platform.  All meetings, apart from Personnel, are open to members of the public and press and those wishing to attend can obtain the connection details from the agendas.

All meetings are advertised on the Town Council website and social media.  We are working towards advertising in all or as many noticeboards as possible.

Publication of Delegated Decisions

Due to the current restrictions of COVID-19 the Town Council have put in place a Register of Delegated Decisions taken under the Scheme of Delegation which do not fall within statutory duties.

The Register of Delegated Decision can be downloaded here

Download the Register of Delegated Decision for Planning Applications.
You can download the Scheme of Delegation here

Planning Applications

It is acknowledged that Coronavirus will have an impact on Cornwall Councils and the Town Councils ability to hold face to face meetings however the Government has stated it requires the planning process to continue.  Saltash Town Council is responsible for making recommendations on Planning Applications to Cornwall Council as the Planning Authority within statutory timescales therefore the following Emergency Planning Determination Procedure has been agreed to allow the Town Council to continue considering Planning Applications.

Emergency Planning Determination Procedures (pdf)

If you have any queries please do not hesitate to contact the Town Council on 01752 844846 or email     

Pavement Licensing

Additionally, Coronavirus will also have an impact on the Town Council's ability to hold face to face meetings with regard to Pavement Licensing Applications.  Saltash Town Council is responsible for making recommendations on Pavement Licence Applications to Cornwall Council as the Licensing Authority, within the statutory time scales.  Therefore, the following Emergency Licensing Determination Procedure has been agreed to allow the Town Council to consider Pavement Licensing Applications.

Emergency Licensing Determination Procedure - Pavement Licensing (pdf)

Further information can be found on the Town Council's Planning page


Access to Information:

Please note that due to the Covid-19 Coronavirus pandemic, there may be delays in processing requests made under the GDPR and Data Protection Act 2018 and the Freedom of Information Act. We will handle all requests as quickly as possible and keep you informed on the progress of your request.


Town Councillors:

If you are forced to stay indoors due to Coronavirus, the Town Council are here to help you.  Please contact us on:

Telephone: 01752 844846


or contact your Ward Councillor:

Saltash North Ward:

Sarah Gillies:

Julia Peggs:

Bill Phillips:

Brenda Samuels:

Saltash South Ward:

Mark Fox:

Sheila Lennox-Boyd:

Sarah Martin:

Averil Pinckney:

Saltash East Ward:

Richard Bickford:

Mike Parker:

Julie Rance:

Pete Samuels:

Saltash West Ward:

Gloria Challen:

Jean Dent:

Steve Miller:

David Yates:

Information about Coronavirus (COVID-19):

Coronavirus - What the Government advises

Coronavirus - UK Government Response

Travel Advice



ACAS - Coronavirus Advice for Employers and Employees

Guidance for employees, employers and businesses

A Guide on What You Can Expect UK


Guidance for Households with Possible Coronavirus Infection

Latest Travel Advice 12th May 2020

Remember the Countryside Code (pdf)


Local Advice:

St Stephens CP School

Cornwall Council

Tamar Bridge and Torpoint Ferry Joint Committee

Cornwall Registration Services

COVID-19 Community Toolkit (pdf)

Citizen Advice Information (pdf)

Parking in Cornwall

Car Park Charges during Covid-19(pdf)

GWR Update to Timetable May 2020

Business Support:

Local  businesses have been enquiring about how they can register for grant support and the latest advice is that letters have been sent to business or correspondence address. Business owners will need to complete an online form with some simple bits of information to be able to pay the grant - the quicker this information is provided the sooner the grant can be paid.

If an owner canít access their business premises or hasnít received a letter by Friday 3rd April, then they should contact Cornwall Council on 0300 1234 171.

Business Advice -
Visit Growth Hub or call 01209 708660 during office hours.

Businesses rate support

Suppliers Support

Council Tax Support

Local Authority Discretionary Grant Fund for Small Business Grant

COVID-19 funding resources and guidance for charities and community groups seeking assistance.


Public Health England:

Public Health England

Public Health England Blog

Public Health Blog About Social Distancing


Prevent the Spread of Infection:

How to Explain to Children

NHS Advice

NHS Test and Trace Statistics

Community Emergency Plan:

Homegroup - Outreach Service

Saltash Baptist Church - Response Team - 01752 849948


Saltash Wesley Methodist Church

Tamar Fresh - Local Food Deliveries

disAbility - Community Support - 01736 759500

Holmes Delivery Service, answerphone service 01752 843753 Email

Detailed list of Local Services in Saltash

Cornwall Community Foundation - Emergency Funding for Community Groups

Anyone with concerns about compliance with emergency control measures to do with social gatherings should contact the police by calling 101 or email and 999 in an emergency.


Ways to Help:

Donate to Saltash Food Bank

Volunteer - Volunteer Cornwall

Donations Needed - Community Enterprises PL12



Volunteer Cornwall - Offers of Help

Many local organisations including charities are currently struggling to cope with the volume of requests for support. Volunteer Cornwall is leading the coordination and recruitment for new volunteers and we have been asked to actively promote this approach, using them as the first place to make an offer, either as an individual, a group or a business. Volunteering to fill some of these gaps and anything you can do to advertise this would be very helpful.

Requests for Help

Volunteer Cornwall is also the first place for individual requests for help. They are able to assist individuals and local groups who need help, especially if they are in the shielded or self-isolating groups, are vulnerable or lonely. We have been asked to promote contacting Volunteer Cornwall who have guaranteed a local response for any need. Volunteering to fill some of these gaps and anything you can do to advertise this would be very helpful.

If you know of someone who needs help they can either email: or telephone: 01872 266988



Plymouth City Bus - Service Updates

Stagecoach - Service Updates

GWR - Check your Journey

Tamr Crossings - Press Release (pdf)

GWR - Press Release


Useful Links and Information:

Every Mind Matters

Self Employed Friends: 0300 456 3565

COVID-19 Pandemic Unemployment Payment

Reed Employment Services

Community Enterprises PL12 has a fantastic list of support and deliveries available in your area

Financial Conduct Authority - Support for Consumers

Cyber-Crime - Tips and Advice

Gingerbread - Single Parent Advice

Post Office Services and Advice

Cornwall Wildlife Trust

24/7 NHS Mental Health telephone support, advice and triage

Help with Food

Scam Awareness Fortnight - Advice from Citizen Advice (pdf)

Socially Distancing within The Highway (pdf)

COVID-19 will have serious impacts on the lives of those living with domestic abuse. For some people, home is not always a safe place. Safer Cornwall is doing everything possible to ensure that specialist support continues to be available to everyone who needs it.

Cornwallís integrated domestic abuse and sexual violence service, Safer Futures, is still providing support, safety planning and information via their helpline, text service and online. Safer Futures will also direct people to any additional services that they may need and can liaise on their behalf if appropriate to do so, for example if someone feels they want to access a refuge at this time. There is also refuge and support via the Cornwall Refuge Trust website and their 24 hour helpline: 01872 225629.

Saltash Town Council ask that if you identify any local residents who need support, or any local issues related to COVID-19 which need support, please contact the Town Clerk.  The Town Clerk will collate these and escalate to the Town Councilís Community Link Officer at Cornwall Council to assist with allocating support where it is most needed.  The very best email for all virus queries / information / advice is

Saltash Town Council thank all community groups and volunteers that have come together to support our community and ask that you bear with us as we continue to work our way through the briefings and guidance.

Please continue to protect yourself and others.

Stay alert, control the virus and stop the spread.

Last updated 16th September 2020 Website developed by WesternWeb