The Tamar Bridge and Brunel's Royal Albert Bridge

Frequently Asked Questions

Before contacting the Guildhall have a look at this list of frequently asked questions - you might save yourself some time!

Allotments

Where are the allotment sites in Saltash?

There are three sites in the town - Fairmead Road, Grenfell Avenue and Churchtown (part of the new cemetery land).

How can I get an allotment?

Please contact the Guildhall either by email, telephone or in person during opening hours. You must be a resident of Saltash.

How much does it cost?

Charges are reviewed annually. Please see the list of current charges here.

Pontoon

How do I apply for a berth on the pontoon?

Please either speak to one of the Waterfront Wardens or contact the Guildhall for details of the fees and charges and waiting list.

Events & Tourism

How can I add an event to the Town Council online diary?

You can enter your event yourself using the add and event button at the bottom of the Events page, email enquiries@saltash.gov.uk or telephone/visit the office during opening hours.

How can I advertise an event on the Town Council noticeboards?

Notices may be emailed to enquiries@saltash.gov.uk or posted/handed in to the office. Notices are displayed at the discretion of the Town Clerk.

I'd like the Mayor to come to our event. How can I request this?

Please contact the Mayor's Secretary at the Guildhall, reception@saltash.gov.uk

I'm visiting Saltash. What is there to see and do in the town?

Please browse the Leisure pages of this website. If you have a smartphone there is a Saltash Town Guide app (available for iOs and Android). For more information click here.

Family History

I'm trying to research my family history. Can you help?

Why not contact Saltash Heritage? They run a local history group as well as the town museum and may be able to help with your enquiry. Visit their website for further details. http://www.saltash-heritage.org.uk/

Cornwall Council publishes some useful information and tips on its website:

http://www.cornwall.gov.uk/community-and-living/records-archives-and-cornish-studies/family-history/

Planning

Who decides whether a planning application is permitted?

Cornwall Council are the local planning authority for the county. The Town Council is a consultee and can make comments on applications. Click here for a useful explanation of the role of the town council in the planning process.

How can I view a planning application?

The Town Council posts links to all planning applications as they are received. You can also visit the library or Cornwall Council offices. Telephone 0300 1234 151 for more information.

How can I comment on a planning application?

Click here for the factsheet published by Cornwall Council. Any comments sent on planning applications to the Town Council will be passed on to Cornwall Council.

Waste/Recycling

How do I find out when my recycling will be collected and what I can recycle?
What day is my rubbish collection?

The recycling, rubbish and waste page of the Cornwall Council website provides information about all aspects of collections in the County. If you visit the My Area page of the website (this can be found on the home page) and enter your postcode this will bring up a page with a variety of local information, including the calendar for domestic collections.

http://www.cornwall.gov.uk/environment-and-planning/recycling-rubbish-and-waste/

How do I report overflowing litter and dog bins?

Call 0300 1234 141

e-mail: refuseandrecycling@cornwall.gov.uk

Use the online form on the Cornwall Council home page: http://www.cornwall.gov.uk/environment-and-planning/street-care-and-cleaning/litter

Nuisance Seagulls

Advice from Cornwall Council, Environmental Protection: http://www.cornwall.gov.uk/environment-and-planning/environmental-protection/environmental-protection-pests/gulls/

Report a highway or countryside issue

This might include potholes in the road, overgrown hedges/vegetation encroaching onto a pavement, flooding, mud or debris on the road amongst other things.

Report problems direct to Cornwall Council using the following link:

https://secure.cornwall.gov.uk/selfservice/citizenportal/form.aspx?form=Report_a_highway_or_countryside_issue&tmpl=Report_a_Highways_Issue

Transport/Roads

Where can I find information about bus services?

Timetables are available on the Cornwall Public Transport Information website.

www.cornwallpublictransport.info

Alternatively contact bus companies running services in the area:

Plymouth Citybus (operates as Go Cornwall in the county): https://www.plymouthbus.co.uk/

Telephone: 01752 662271

Stagecoach:

https://www.stagecoachbus.com/

How do I apply for a bus pass?

The scheme is administered by Cornwall Council. For details on how to apply or check your eligibility please click the link below or visit your local library. Alternatively you may telephone 0300 1234 100 for more information.

http://www.cornwall.gov.uk/transport-and-streets/public-transport/national-concession-bus-pass/#howtoapply

Where can I find information about train services?

Timetables are available on the Cornwall Public Transport Information website.

www.cornwallpublictransport.info

Saltash Rail Users Group publish a timetable which is available in the Guildhall and other locations in the town.

Network Rail:

http://www.networkrail.co.uk/timetables-and-travel/

Where can I find information about road closures?

Where possible the Town Council publish information about local road closures on the website and social media.

Cornwall Council publish details on roadworks in the area:

http://www.cornwall.gov.uk/transport-and-streets/roadworks/

For information on roadworks on trunk roads in the region (A30, A38) please see the Highways Agency Live Traffic Information:

http://www.highways.gov.uk/traffic-information/

Where are the car parks in the town?

There are pay and display car parks at Alexandra Square, Culver Road and Belle Vue (2). There is also a car park at the Waterside which is currently free.

Where can I find out what the parking charges are?

The car parks are operated by Cornwall Council. Please click here for current charges.

I heard that I can get free parking. How do I claim this?

There is a pilot scheme being promoted by the Saltash Town Improvement Group, started November 2015. If you are going to park for two hours or more you can reclaim your £1.60 by handing in the voucher at the bottom of your ticket to participating shops when you spend £5 or more in that shop. (The voucher is only valid on the day of parking.)

I want to report a broken streetlight. How do I do this?

Either click on the link below, call into the library or telephone 0300 1234 222. You will need to quote the number which is attached to the light. You can report other electrical problems here.

http://www.cornwall.gov.uk/transport-and-streets/roads-highways-and-pavements/

I want to report a pothole. How do I do this?

The link is the same as reporting a broken streetlight. You can also report other street works or highways problems here. Problems can also be reported at the library or by telephoning 0300 1234 222

http://www.cornwall.gov.uk/transport-and-streets/roads-highways-and-pavements/